Shipping policy
Shipping Policy
UK Delivery
We currently deliver to addresses within the United Kingdom.
Standard Delivery: £4.99
Free on all orders over £50.
Estimated delivery: 7 to 14 working days from the date of your order.
Orders are dispatched from our fulfilment partner's warehouse overseas, so delivery takes a little longer than from a high-street retailer.
Order Processing
Orders are processed within 1 to 2 working days (Monday to Friday, excluding bank holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delays
Delivery times are estimates. Occasional delays can occur during peak periods or because of courier issues. If your order has not arrived within 15 working days, please contact us and we will look into it straight away.
Incorrect Address Information
Please check your delivery details carefully at checkout. We cannot be responsible for orders delayed or returned because of an incorrect address.
Lost or Damaged Items
If your order arrives damaged, or has not arrived within 15 working days of your order date, please contact us at hello.willowform@gmail.com and we will resolve it as quickly as possible.